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Politique d’expédition

SHIPPING POLICY

At Kosa Jewels, we are committed to ensuring your order is processed and delivered with care and efficiency. Please review the following shipping terms before placing your order.

ORDER PROCESSING

Orders are processed in the order they are received.

Processing time typically ranges from 1–3 business days, unless otherwise stated. During peak periods, promotions, or high order volume, processing times may be extended.

Orders are considered in fulfillment once any of the following has occurred:

  • Order has been processed internally

  • Items have been prepared or packaged

  • A shipping label has been created

  • Shipment has been scheduled with a carrier

Once fulfillment has begun, the order cannot be canceled for a full refund.

SHIPPING METHODS

We offer domestic and international shipping through trusted carriers, including but not limited to:

  • DHL Express

  • USPS

  • UPS

Shipping options and estimated delivery times are displayed at checkout.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Shipping method selected

Shipping fees are non-refundable once fulfillment has begun, including but not limited to:

  • Shipping label creation

  • Carrier booking

  • Package preparation

INTERNATIONAL SHIPPING

We ship internationally to select countries.

Please note:

  • Customers are responsible for all duties, taxes, customs fees, and import charges

  • Delivery times may vary depending on customs clearance

  • Kosa Jewels is not responsible for delays caused by customs or international carriers

If a package is refused or returned due to unpaid duties or incorrect address, shipping fees will not be refunded.

DELIVERY & LIABILITY

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Events outside of our control

Once a package has been transferred to the carrier, responsibility for delivery is shared with the shipping provider.

LOST OR DELAYED PACKAGES

If your package is delayed or appears lost, please contact us at info@kosajewels.com.

We will assist in opening a claim with the carrier; however:

  • We do not guarantee replacement or refund for carrier-related delays

  • Claims are subject to carrier investigation outcomes

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages

  • Additional shipping fees may apply for reshipment

ORDER CANCELLATION (SHIPPING-RELATED)

If a customer requests cancellation after fulfillment has begun (including shipping label creation), the order may be eligible for a partial refund only, excluding shipping costs.

CONTACT

For any shipping-related questions, please contact:

Kosa Jewels
info@kosajewels.com

By placing an order, you agree to the terms outlined in this Shipping Policy.