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Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Kosa Jewels. Throughout the site, the terms “we,” “us,” and “our” refer to Kosa Jewels. Kosa Jewels offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service.

You must not transmit any worms, viruses, or destructive code.

A breach or violation of any of these Terms may result in immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, abuse, harassment, inventory limitations, pricing errors, or misuse of the site.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks and adapted to technical requirements of connecting devices or networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

The headings used in this agreement are for convenience only and do not limit these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

This site may contain historical information that is not current and is provided for reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities. All products are subject to availability.

We make every effort to display product images, colors, finishes, and details as accurately as possible. However, we cannot guarantee that your device’s display will be accurate.

We reserve the right, but are not obligated, to limit the sales of products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit quantities, discontinue products, correct errors, and change product descriptions or pricing at any time without notice.

We do not guarantee that any product, service, or information purchased or obtained by you will meet your expectations.

SECTION 6 - ORDER ACCEPTANCE, BILLING, AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, cancel, or modify any order at our sole discretion, including but not limited to orders affected by product unavailability, billing errors, suspected fraud, pricing errors, shipping issues, or abuse.

Submission of an order does not guarantee acceptance of that order. An order may be canceled or adjusted after submission if inventory is unavailable, shipping cannot be completed, payment is not authorized, or an error occurred in product information, availability, or pricing.

If an item becomes unavailable after purchase, we may, at our sole discretion:

  • offer a substitute,

  • partially fulfill the order,

  • or issue a refund for the unavailable item.

You agree to provide current, complete, and accurate purchase and account information for all purchases.

For more detail, please review our Refund Policy and Shipping Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites and shall have no liability related to third-party websites or services.

Complaints regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us comments, ideas, suggestions, proposals, or other materials, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use them without restriction.

We are under no obligation to maintain comments in confidence, pay compensation for them, or respond to them.

We may remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, abusive, obscene, misleading, or otherwise objectionable.

You agree that your comments will not violate any right of any third party or contain abusive, unlawful, false, or harmful material.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information in the Service or on any related website is inaccurate, including after an order has been submitted.

We undertake no obligation to update information except as required by law.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • for any unlawful purpose;

  • to violate laws or regulations;

  • to infringe upon intellectual property rights;

  • to harass, abuse, threaten, defame, or intimidate;

  • to submit false or misleading information;

  • to upload malicious code;

  • to collect or track personal information of others;

  • to spam, phish, scrape, crawl, or interfere with security features;

  • to submit knowingly false payment disputes, fraud claims, or chargebacks.

We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 13 - SHIPPING, DELIVERY, AND FULFILLMENT

Shipping and delivery timelines are estimates only and are not guaranteed unless explicitly stated otherwise.

We are not responsible for delays caused by carriers, customs, weather, force majeure events, incorrect addresses, or other events outside our control.

Risk of loss and title for purchased items passes in accordance with applicable law and carrier processing.

Shipping charges are non-refundable once fulfillment has begun, including but not limited to packaging, shipping label generation, or carrier booking.

For international orders, customers are responsible for duties, taxes, customs fees, import fees, and compliance with local import laws.

SECTION 14 - CANCELLATIONS, RETURNS, AND REFUNDS

Orders may only be canceled in accordance with our Refund Policy.

Once an order enters fulfillment, including packaging, shipping label creation, or carrier booking, cancellation may not be possible or may result in a partial refund only.

Returns, exchanges, and refunds are governed exclusively by our posted Refund Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

All products and services delivered to you through the Service are provided “as is” and “as available,” except as expressly stated by us, without any representation, warranties, or conditions of any kind, either express or implied.

To the maximum extent permitted by law, Kosa Jewels and its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, shipping delays, customs delays, or failed delivery attempts.

In jurisdictions that do not allow certain limitations of liability, our liability shall be limited to the maximum extent permitted by law and, in all cases, shall not exceed the amount actually paid by you for the product giving rise to the claim.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kosa Jewels and our affiliates, officers, directors, agents, contractors, suppliers, service providers, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, violation of law, misuse of the site, or violation of any third-party rights.

SECTION 17 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

SECTION 18 - TERMINATION

These Terms are effective unless and until terminated by either you or us.

We may terminate or suspend your access to the Service at any time, without notice, if we believe you have violated these Terms or engaged in fraud, abuse, harassment, false claims, chargeback abuse, or conduct harmful to our business.

The obligations and liabilities of the parties incurred prior to termination shall survive termination for all purposes.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous communications and proposals.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the Service, or any purchase made through the Site shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction and venue of such courts.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Kosa Jewels
info@kosajewels.com