UNITED STATES RETURN SHIPPING PROCESS
We happily accept qualifying returns for a full refund. Merchandise must be unworn with tags attached and postmarked within 30 days of the ship date. To return your order, please include the original invoice as well as the items in their complete original packaging. To get your pre-paid return label so you can easily return your purchase back to our facilities, please visit our Returns site https://kosajewels.myreturnscenter.com. We are not responsible for lost return packages and recommend you insure and track your package. You’re also welcome to use the shipping method of your choice instead.
Please address all returns to:
Kosa Jewels Returns
303 E 43rd Street
New York, NY 10017
You will receive an email notification from Kosa Jewels once your return has been processed completely. Please allow up to 20 days for your package to arrive and to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
At this time, we can only process exchanges for the same item.
We do not offer free return shipping for international orders. Customers are responsible for return shipping, duties, taxes and fees.
All international orders require a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email firstname.lastname@example.org with your name, order number, and the items you’ll be returning.
Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.
You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages and recommend you insure and track your package.